Families trust reviews when choosing care
The decision to trust someone with a loved one's care starts online. Cedric helps you respond with the empathy families need to see.
For residential care, home care, disability support, and retirement living.
of families read reviews when choosing aged care
Source: Aged Care Guide AU
What families see when they search for care
Choosing aged care is the most emotional purchase decision a family will make. They read every review, every response, every word.
The most emotional purchase decision
Families choosing aged care are making the most emotionally charged decision of their lives. They scrutinise every review more carefully than any other industry.
Families read every single response
Unlike other industries where people scan ratings, aged care families read full reviews and full responses. Your tone, empathy, and attention to detail are all judged.
Silence is interpreted as indifference
An unanswered review about care quality isn't just a missed opportunity — it's a signal to families that you don't prioritise the concerns of residents and their loved ones.
Real reviews. Real responses.
Watch Cedric analyse a review and craft the perfect response in seconds.
Margaret D.
“The care Mum receives here is exceptional. The nurses know her by name, remember her preferences, and treat her with genuine warmth every single day.”
Sunnyvale Aged Care
Response by Cedric
Built for how you work
Respond with genuine empathy
Cedric understands that aged care reviews carry deep emotion. Every response is crafted with warmth, compassion, and respect for the gravity of the decision.
4.9/5 empathy rating from families
Transparency that builds family trust
Honest, caring responses to both praise and criticism show families that your facility prioritises open communication and continuous improvement.
100% of reviews responded to
Sensitive complaint handling
Reviews about care quality are treated with the utmost seriousness. Cedric flags these immediately with draft responses that acknowledge, don't deflect, and invite direct contact.
< 10 min for care complaints
Family communication insights
Understand what families care about most — from meals and activities to staff interactions. Cedric surfaces themes so you can improve the experience proactively.
Proactive care improvement
The 2026 Aged Care Reputation Report
Data, benchmarks, and a reputation playbook built specifically for Australian aged care providers.