Every review is a storefront window
82% of shoppers check Google before walking in. Your reviews are your most visible display.
For boutiques, home stores, electronics, pet stores, and all retail.
check Google reviews before visiting a store
Source: BrightLocal 2024
Your digital storefront is always open
Shoppers Google you before they walk in. Your reviews are the first thing they see — and they decide in seconds whether to visit.
82% check Google before walking in
Your physical storefront matters, but your digital one matters more. Shoppers check reviews, look at photos, and read responses before they ever step through your door.
Retail reviews are product AND experience
Unlike services, retail reviews cover both your products and the shopping experience. You need to respond to both — and each requires a different tone.
Seasonal pressure amplifies review impact
During peak seasons (Christmas, sales events), review volume spikes and negative reviews have outsized impact on the customers you're trying to attract.
Real reviews. Real responses.
Watch Cedric analyse a review and craft the perfect response in seconds.
Hannah B.
“The staff really know their plants. Helped me pick the perfect indoor collection for my apartment and even gave care tips for each one. Loved the experience.”
The Plant Corner
Response by Cedric
Built for how you work
Turn reviews into foot traffic
Every responded review is a signal to browsers that your store is active, attentive, and worth the visit. Cedric makes sure every review gets a reply.
19% increase in store visits
Product feedback intelligence
Cedric flags recurring product mentions and feedback themes, giving you actionable insights about what customers love and what they're asking for.
Auto-tagged product mentions
Seasonal review management
During peak trading periods, Cedric handles the spike in review volume so your team can focus on customers in-store.
Handles 5x volume spikes
Post-purchase review campaigns
Automatically request reviews after a purchase with customisable timing and messaging. Catch customers while the experience is fresh.
2.8x more reviews collected
The 2026 Retail Reputation Report
Data, benchmarks, and a reputation playbook built specifically for Australian retail businesses.