Your credibility layer, end-to-end
Connect Google once. Cedric monitors your reputation in real time, understands the context behind every review, then crafts personalized responses in your voice, with full control over what gets published.
Approval-first by default · No credit card required
Everything you need to protect and grow your reputation
Beyond smart replies — Cedric gives you voice intelligence, competitor tracking, automated campaigns, cross-location analytics, and deep integrations. All from one dashboard.
CEDRIC Reputation Score (CRS)
A 0–100 composite score measuring response rate, sentiment trends, rating velocity, and engagement. Your single number for reputation health.
AI Insights
Ask questions about your reviews in plain English — "What are customers complaining about this month?" — and get data-backed answers with citations.
Sentiment & Topic Extraction
Every review is automatically tagged by theme — food quality, staff friendliness, wait times, pricing — and tracked over time so you can spot patterns.
Response Impact Analytics
Measure exactly how responding affects your average rating over 7, 30, or 90 days. See which response strategies drive the biggest improvements.
Reputation Timeline
A visual timeline of every significant reputation event — rating milestones, review volume spikes, response streaks, and trend shifts.
That's just the surface. Start your free trial to explore the full platform.
From connection to credibility
Five steps that protect and strengthen your reputation, powered by AI that truly understands your business.
Connect.
One-click Google sign-in. Reviews sync instantly across every location.
OAuth only · No passwords stored · No manual imports
Monitor.
Reviews stream in automatically
Every new Google review appears in real time. Filter by rating, status, or location. Cedric detects sentiment and flags anything that needs urgent attention.
Respond.
AI drafts replies in your brand voice
Cedric reads the review, matches your tone, and writes a response. Edit it, regenerate it, or approve it as-is.
Coffee is good but service was slow today. Waited 15 minutes for a takeaway long black during what wasn't even peak hour.
Thanks for letting us know, David. A 15-minute wait for a takeaway long black isn't good enough. We've spoken with the team about managing off-peak service better. We'd love the chance to get it right next time.
— Jordan, Bloom & Brew
— Jordan, Bloom & Brew
Automate.
Set it to Autopilot
Choose which reviews get replied to automatically by star rating, keyword, or sentiment. Five stars? Straight to posted. Two stars? Flagged for your eyes first.
Measure.
Track your reputation growth
Response rates, sentiment trends, rating changes, and location comparisons all in one dashboard. See exactly how your reputation has shifted and where to focus next.
Experience Cedric's AI in action
Click through real review scenarios from different industries and see how Cedric crafts each response.
Trusted by businesses across 12 industries in Australia
Thoughtful replies, not templates
Cedric doesn't fill in blanks. It reasons about every review — understanding context, detecting sentiment and nuance, then crafting replies that feel unmistakably human. Each response references specific details the reviewer mentioned, adapts to your brand's tone and vocabulary, and evolves over time. Whether it's a glowing five-star review or a frustrated complaint, Cedric finds the right words and the right tone every time.
“Waited 45 minutes for our mains. Food was decent but the wait ruined the experience.”
Negative — service complaint
Empathetic & recovery-focused
Professional, warm, accountable
No discount promises — passed
- Understands the why behind the words, not just keywords
- References specific details — names, experiences, and context
- Adapts to your brand voice and learns your style over time
- Follows safety guardrails — Autopilot auto-posts to Google
“Thank you for your honest feedback, Jessica. A 45-minute wait is not the standard we set for ourselves…”
Generated in 2.1s · References wait time · Matches brand tone
What changes when you respond
Businesses that respond to reviews consistently see measurable improvements across every metric that matters.
to draft a reply
AI generates a contextual, on-brand response in seconds
of reviews covered
Autopilot ensures no review goes unanswered
click to post
Review, approve, and publish — all from one dashboard
audit trail coverage
Every response tracked with who approved and when
- Reviews sit unanswered for days or weeks
- Copy-paste templates feel robotic to customers
- Negative reviews escalate without intervention
- No visibility into who responded or when
- Staff spend hours drafting individual replies
- Every review gets a unique, contextual reply
- Responses match your brand voice perfectly
- Negative reviews are flagged and escalated instantly
- Full audit trail for every action and approval
- Autopilot handles replies so your team can focus
Reasons, doesn’t template
Unlike generic tools, Cedric understands context and writes unique responses.
Plans that scale with you
From single locations to multi-site enterprises — pricing that fits every stage of growth.
Guardrails first
Approval-first by default. Your reputation is never at risk.
Enterprise-grade security. OAuth only. You stay in control. Learn more