Your reputation should be as polished as your work
Clients share their experience before they've left the car park. Cedric makes sure your response is waiting.
For hair salons, nail salons, spas, barbershops, and skin clinics.
won't book after seeing one unanswered negative review
Source: Gitnux / Trafft
What one unanswered review costs a salon
Beauty is deeply personal. A bad review about a haircut or treatment affects how someone feels about themselves — and they tell everyone.
You're with clients all day
Stylists, therapists, and barbers are booked back-to-back. There is no time to write thoughtful review responses between appointments.
Beauty is deeply personal
A bad haircut or treatment affects how someone feels about themselves. Negative reviews in beauty hit harder and spread faster than almost any other industry.
83% won't book after one bad review
In beauty, trust is everything. A single unaddressed negative review can cost you weeks of bookings and a client you'll never get back.
Real reviews. Real responses.
Watch Cedric analyse a review and craft the perfect response in seconds.
Chloe B.
“Mia absolutely nailed my balayage. Listened to exactly what I wanted and the result was even better than the inspiration photo. Already rebooked!”
Luxe Hair Studio
Response by Cedric
Built for how you work
Respond between appointments
Cedric drafts replies you can approve with one tap between clients. Every review gets a response without disrupting your day.
< 30 sec to approve a reply
Empathetic, personal responses
Replies reference the specific service, stylist, or experience the client mentioned. Warm, genuine, and on-brand — never robotic.
97% client satisfaction with replies
Service recovery for bad experiences
Negative reviews trigger alerts with draft apologies and follow-up suggestions. Turn a bad appointment into a loyal returning client.
38% recovery-to-rebook rate
Stylist-level review tracking
See which team members are earning rave reviews and who might need coaching. Track reputation at the individual level, not just the business.
Per-stylist reputation scores
The 2026 Beauty & Wellness Reputation Report
Data, benchmarks, and a reputation playbook built specifically for Australian beauty and wellness businesses.