Your venue is only as full as your reputation
A half-star drop costs the average Australian restaurant $4,200 per month. Cedric makes sure that never happens.
For restaurants, cafés, bars, hotels, caterers, and every hospitality business.
monthly revenue at risk per half-star drop
Source: Harvard Business School
What silence costs a hospitality business
Every hour a negative review sits unanswered, potential guests are reading it and choosing somewhere else.
Unanswered reviews drive guests away
88% of consumers say they'd choose a venue that responds to all reviews over one that doesn't. Your silence tells guests you don't care.
A single half-star drop hits thousands
Harvard research shows a half-star decline correlates with a 5–9% revenue drop. For a venue doing $50K/month, that's $2,500–$4,500 lost.
Your team is too busy during service
During peak hours, review management falls to the bottom of the list. Inconsistency across shifts damages perception over time.
Real reviews. Real responses.
Watch Cedric analyse a review and craft the perfect response in seconds.
Sarah M.
“Food was good but waited 40 minutes for mains on a Friday night. No apology from staff.”
The Golden Vine
Response by Cedric
Built for how you work
Real-time review alerts during service
Get notified the moment a review appears — whether it's a glowing five stars or a complaint that needs attention before the next seating.
< 2 min average alert time
On-brand responses in your venue's voice
Cedric crafts warm, personalised replies that reference what the guest actually said — matching your venue's tone and personality.
93% brand-voice match rate
Escalation for complaints before they spiral
Negative reviews are flagged instantly with a draft response and internal action steps, so nothing falls through the cracks during a rush.
100% of negative reviews flagged
Review trends that shape your menu
Cedric surfaces recurring guest themes — from dish mentions to service feedback — so you can make data-driven decisions about what to keep, change, or promote.
Actionable insights every week
The 2026 Hospitality Reputation Report
Data, benchmarks, and a reputation playbook built specifically for Australian hospitality businesses.